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Customer response management system - メーカー・企業と業務用製品 | イプロスものづくり

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Cloud-based SaaS platform 'Discoveriez'

A contact center solution that supports the "discovery" of business opportunities from customer feedback.

"Discoveriez," provided by G-next, is a SaaS platform that supports the digital transformation of customer interactions by centrally managing and sharing information and documents generated from customer interactions, as well as communications with related departments. ■ Simplifies and streamlines complex customer interactions and workflows ■ Achieves automatic data conversion and master creation of accumulated forms and unorganized information ■ Implements risk management through incident information analysis and alert issuance *For more details, please contact us at https://discoveriez.jp/.

  • Other information systems
  • Customer response management system

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Inquiry and Request Centralized Management Function

Handle customer interactions without hesitation or omissions.

The inquiry and request centralized management function of Customer Service Management (CSM) is designed to manage inquiries, requests, and issues received from customers in one place, allowing for the visualization of response status and progress. By integrating multiple reception channels such as email and forms, it prevents oversight and duplicate responses, ensuring stable customer support. Additionally, consolidating multiple reception channels helps to avoid oversight and duplicate responses, achieving stable customer support operations. 【Features】 ■ Centralized management of inquiries, requests, and issues ■ Visualization of response status and pending cases ■ Stabilization of response quality through unified contact points

  • Integrated operation management
  • Customer response management system

ブックマークに追加いたしました

ブックマーク一覧

ブックマークを削除いたしました

ブックマーク一覧

これ以上ブックマークできません

会員登録すると、ブックマークできる件数が増えて、ラベルをつけて整理することもできます

無料会員登録

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